We recently updated two of our customer service charters. These refreshed charters set out the service we aim to provide and what happens at different stages of the planning process.
The Planning Customer Service Charter
The Planning Enforcement Charter
The charters set out more specific standards linked to our three main responsibilities which are
- planning policy
- development management
- planning enforcement
The charters provide details of how to contact us and report planning breaches.
We also have a wide range of guidance on our website at www.edinburgh.gov.uk/planning including for
If you still have a question, get in touch!
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Planning Edinburgh 
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