Following on from our ‘Looking Back Over Lockdown Blog’, we have been continuing to implement changes within the service to improve our performance.
We would like to take this opportunity to share with you the results from our quarterly time performance review. Despite the challenges 2020 has encompassed, the service’s response to the restrictions enforced to protect us from Covid-19 has been positive.
The charts below show the average decision times taken to complete Major, Local and Householder applications. From the beginning of the year, there has been a general improvement in decision times across the service. In quarter two the service is delivering decisions at the national average, and we’re aiming to be even faster than that as we move forward.
This is great news! Whilst working hard to continue to deliver a planning service over the course of the year, our efforts to improve the service are beginning to show positive results. Once again, we would like to thank you for your patience and understanding when engaging with the service and we offer our thanks to the staff within the service who have made this achievement possible. Further information is available here.
Moving forward, we are continuing to develop new ways of working and strategies to ensure the planning service delivers high quality outcomes more efficiently.