Tag: customer

The Planning & Building Standards Customer Forum 2019

The third annual Planning & Building Standards Customer Forum took place last week in the Council Chambers. A wide range of customers including community councillors, planning and building agents, architects, developers and community groups took part in group discussions to provide us with valuable feedback on our services.

In the last year, there have been many changes and improvements across both Planning and Building Standards including a major ICT system upgrade and the introduction of a new Planning Pre-application Advice Service. We have been busy implementing two Improvement Plans, one for Planning and one for Building Standards, both making progress across three themes:

  • Leadership and management
  • Customer
  • Continuous improvement and performance

We are always trying to improve our customer service and looking for new ways of working to do things better.

The ways in which we share information was of particular interest to us this year. We communicate with our customers in a number of ways:

  • Via the Planning & Building Standards Helpdesk, which can be accessed in person at Waverley Court, over the phone on 0131 529 3550 or by emailing planning@edinburgh.gov.uk
  • The Planning & Building Standards Portal which enables anybody to view planning applications and building warrants online whenever they want to
  • Our website has a large amount of guidance for a wide range of different planning and building matters
  • The City Plan 2030 project regularly publishes newsletter & holds workshops
  • The Building Standards Newsletter
  • Community council training events
  • Development and Civic Forums
  • Committee Webcasts
  • On Twitter @planningedin
  • And via this blog – planningedinburgh.com

There was also an update on City Plan 2030. The main consultation stage for City Plan 2030 – ‘Choices for City Plan 2030’ is planed to start in December and we are currently arranging the details of our engagement events. You can find out more about the timetable and how we will be preparing City Plan 2030 in our new Development Plan Scheme. You can keep up to date with the City Plan 2030 project on this blog or contact us or subscribe to our newsletter by emailing cityplan2030@edinburgh.gov.uk.

Planning and Building Standards Customer Forum is held every year, providing the opportunity for customers and Council officers to get together to discuss our services. If you are interested in attending next year’s Forum, or wish to provide us with your feedback regarding any of the above, please get in touch via planning@edinburgh.gov.uk.

Thank you again to all who came along, and we look forward to welcoming you to our next Customer Forum in 2020.

Planning and Building Standards Customer Update

On 30 July, we submitted our latest Planning Performance Framework (PPF) to the Scottish Government. It includes an account of the work done by the Planning Service from April 2018 to March 2019 to improve performance and deliver a high quality planning service and case studies structured around four headings – Outcomes, Service and Engagement, Governance and Continuous Improvement. It also includes statistical information on our performance.

The PPF is used by the Scottish Government to assess the performance of all planning authorities against a standard set of performance markers. You can view the Planning Performance Framework 2018 -2019 on our website.

As part of ongoing customer improvements within Building Standards, we have begun a programme of one-to-one sessions with developers to discuss issues in detail. Newsletters are also being sent out every three months to provide updates and a Stakeholder Panel has been set up to feed ideas for ongoing improvements back into the service.

We are currently reviewing how we carry out Site Inspections.  We will be talking with developers to get views and ideas on proposed changes.

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Customer forum 2018

The Planning and Building Standards Customer Forum is held every year and provides the opportunity for customers and Council officers to get together to discuss current issues.

This year’s forum will take place on Tuesday 10 September from 2pm – 4pm in the Main Council Chambers.

For those of you who haven’t attended before, this event takes the form of presentations and group discussions. We hope a wide range of customers will attend the forum to hear about the changes and improvements put in place in the past year, share views on the service we provide and discuss the ways in which we provide information to customers.

If you would like to come along to the forum, please email planning.servicedelivery@edinburgh.gov.uk with your details as soon as possible and by 3 September at the latest.  Please indicate in your response which customer type best describes you:

  • Community Council or Group
  • Building Standards Applicant/Agent
  • Planning Applicant/Agent
  • Other – please specify

We have space for up to 100 attendees and tea/coffee will be provided. We look forward to seeing you there.