In June this year the Planning Committee approved a draft customer engagement strategy which explains how we intend to engage and communicate with all of our customers. We are also proposing changes to our customer charter. This sets out the level of service you should expect from us.
These changes are due to a number of factors such as increasing demand, how our customers access the service and how we can continue to improve performance.
We have two short surveys on the draft engagement strategy and our revised customer service charter and would appreciate your views on both. The consultation will close on 28 September 2015.