Planning Customer Forum Virtual Sessions

We will be holding another series of Customer Forum virtual sessions this October & November and so thought we’d share some of discussions we had and feedback we received back in March. 

The sessions in March were our first ever Customer Forum sessions held online as they were previously held in person.

We have all had to adapt to new ways of working since Covid and so the sessions were an opportunity for customers and Council officers to come together to share how we have all adapted to the challenges and to discuss how we can change how we work together in the future.

Back in March of this year we discussed matters like:


  • How community groups find digital engagement
  • How a largely digital-based approach to Planning engagement could be developed
  • Our webpages and how they could be improved
  • How community groups use social media


  • Application submission matters and our validation guidance
  • How site visits were being affected by Covid and the need for additional information to fully assess applications
  • Certificate’s of Lawfulness vs Planning Permission
  • Permitted development rights and associated guidance
  • How Covid has affected the way we communicate


Come along to one of the October or November sessions via Microsoft Teams and tell us what you think:

Tuesday 12 October 1500-1630 – Community groups

Thursday 28 October 1500-1630 – Householder and small-scale local development applicants and agents

Tuesday 9 November 1500-1630 – Legal agreements, with solicitors and major/larger local applicants and agents

If you or a colleague/ group member would like to attend a forum session, please email with your details.

Please state what company/organisation you will be representing & which session you would like to attend, and we’ll contact attendees with joining instructions for the online meeting closer to the time.

We hope you can join us and help improve the Planning service for the benefit of its customers and the city.

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