Customer Update – Help us to help you

We are continuing to experience a record level of applications since our last Customer Update a few weeks ago. Whilst this is positive for the City, it is a particularly challenging time for the service as it is coinciding with reduced resources.

To manage the workload effectively, a new system has been put in place where new applications are being put in a holding system until a case officer becomes available. This approach will ensure that workloads are manageable for case officers.

We will be dealing with applications in chronological order and once assigned, the case officer will only contact you if:

1) additional information is required to assess the application;

2) amendments are needed to your proposals; or

3) your application is likely to be refused.

We remain committed to providing good customer care for each application but inevitably, it is going to take longer than normal to process applications. Because we are concentrating on determining applications as quickly as possible, there will be an impact on other aspects of our work such as responding to queries.

Help us to help you:

It would help significantly if you could provide the following information at the time of application submission (or whilst it is hold):

  • Photographs showing the location of the work and the wider context (including interiors for listed building consent applications)
  • Dimensions on the plans
  • Contextual information i.e. neighbouring windows/ extensions (if relevant)
  • 45 degree daylighting calculations (if relevant)

Before applying please read our planning guidelines – these answer a lot of commonly asked questions, including for;

Your patience and understanding is appreciated. We will get there but it is going to take longer.

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