Customer Update – Applications

In the last few months we have been experiencing a record level of incoming applications – the highest for at least two years.  This is positive for the city and its residents and businesses, and we’re proud that in this period we’ve also been able to determine a record number of applications and keep average decision times down.  

As a service it is a particularly challenging time and we are looking at existing resources and new processes to help us manage this high level of caseload.

We remain committed to providing good customer care for each application but inevitably, it is going to take a bit longer than normal to process applications. Because we are concentrating on determining applications as quickly as possible, there will be an impact on other aspects of our work such as responding to queries.

Please be patient and understanding – we will get there but it is going to take a little longer.

If you have recently submitted or are about to submit an application, please pay particular attention to your acknowledgement letter at this time.

Help us to help you:

It would help significantly if you could provide the following information at the time of application submission:

  • Photographs showing the location of the work and the wider context (including interiors for listed building consent applications)
  • Dimensions on the plans
  • Contextual information i.e. neighbouring windows/ extensions (if relevant)
  • 45 degree daylighting calculations (if relevant)

Watch this space for further updates coming out of the recent Customer Forum sessions and thank you for your help as we support the city’s recovery.

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