Planning Virtual Customer Forums

We will soon be holding our first ever Virtual Customer Forum sessions.

They will be an opportunity for customers and Council officers to come together to share how we have all adapted to the challenges of the last 12 months, and to discuss how we can change how we work in 2021 and beyond.

The sessions follow on from successful Customer Forums in 2019 and previous years. 

They are an important part of our Planning Improvement Plan, which we recently refreshed, and follow on from our recently published Development Concordat which sets out how developers, community organisations and the Council can work together to achieve good placemaking.

There will be three separate sessions, focusing on different aspects of our customer services:

Session 1: Householder and Smaller Local DevelopmentsTuesday 16 March, 3pm-4.30pm

Session 2: Community Groups – Thursday 18 March, 3pm-4.30pm

Session 3: Major and Larger Local Developments – Tuesday 23 March, 3pm-4.30pm

All sessions will be held online via Microsoft Teams.

If you or a colleague/fellow community group member would like to attend a forum, please email with your details by 10 March.

Please state what company/organisation you’ll be representing and, if you’re an agent, which session you think best fits you. We’ll contact attendees with joining instructions for the online meeting closer to the time.

We hope you can make it, and help us improve the Planning service for the benefit of its customers and the city.

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