Planning and Building Standards Customer Update

On 30 July, we submitted our latest Planning Performance Framework (PPF) to the Scottish Government. It includes an account of the work done by the Planning Service from April 2018 to March 2019 to improve performance and deliver a high quality planning service and case studies structured around four headings – Outcomes, Service and Engagement, Governance and Continuous Improvement. It also includes statistical information on our performance.

The PPF is used by the Scottish Government to assess the performance of all planning authorities against a standard set of performance markers. You can view the Planning Performance Framework 2018 -2019 on our website.

As part of ongoing customer improvements within Building Standards, we have begun a programme of one-to-one sessions with developers to discuss issues in detail. Newsletters are also being sent out every three months to provide updates and a Stakeholder Panel has been set up to feed ideas for ongoing improvements back into the service.

We are currently reviewing how we carry out Site Inspections.  We will be talking with developers to get views and ideas on proposed changes.

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Customer forum 2018

The Planning and Building Standards Customer Forum is held every year and provides the opportunity for customers and Council officers to get together to discuss current issues.

This year’s forum will take place on Tuesday 10 September from 2pm – 4pm in the Main Council Chambers.

For those of you who haven’t attended before, this event takes the form of presentations and group discussions. We hope a wide range of customers will attend the forum to hear about the changes and improvements put in place in the past year, share views on the service we provide and discuss the ways in which we provide information to customers.

If you would like to come along to the forum, please email planning.servicedelivery@edinburgh.gov.uk with your details as soon as possible and by 3 September at the latest.  Please indicate in your response which customer type best describes you:

  • Community Council or Group
  • Building Standards Applicant/Agent
  • Planning Applicant/Agent
  • Other – please specify

We have space for up to 100 attendees and tea/coffee will be provided. We look forward to seeing you there.

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