On 3 December 2015 the Planning Committee approved a new Customer Service Charter for Planning and Building Standards. This sets out the level of service you should expect from us and out how we will handle general enquiries.
As part of this, from Monday 14 December 2015, the helpdesk service we provide will change with the new opening times of 9:00am – 1:00pm Monday to Friday.
Our general reception area will still be open from 8:30am – 5:00pm Monday to Friday, if you want to come in to view plans using the PC terminals, submit applications or a comment on an application. The helpdesk will be closed over the Christmas and New Year period, reopening on 5 January 2016.
We’re making these changes for a number of reasons including the Council’s ‘channel shift’ process which encourages the greater use of online information and transactions. Making this change also gives planning and building standards officers more time to deal with applications.
Save time. Do it online
To support this change there are already a number of ways you can get planning and building standards information. This includes:
- Viewing and commenting on applications
- Applying for planning permission
- Applying for a building warrant (works less than £70,000 in value)
- Checking if you live in a listed building or conservation area
- Checking if a tree is a protected and if necessary apply for work
- Reading planning policies and guidance before applying
- Checking if work has permission
- Reporting work that may not have permission
- Asking for pre-application advice for larger, more complex cases, unusual or contentious cases
More improvements to come
Right now we’re working to improve our online information, making it easier for you to get the advice and guidance you need. This will include using more online maps for mobile devices, improving public access (the planning portal) by improving its functionality and making it work better on mobile devices.
Next year we’ll also see the launch of eDevelopment.scot the new single landing page where users can access ePlanning and eBuilding Standards for the submission of applications.